+263 77 475 8525 Monday to Saturday 7:30am - 6:00pm, Sunday 8:00am - 1:00pm Free delivery over $50.00
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FAQ

Questions we get asked

Timelines, pricing, ownership and support. If your question is not answered here, send it over and we will answer it directly.

Ordering

Before 10am for delivery the same afternoon in Harare. Anything after that goes out on the next morning's run. You are given a delivery window when the order is confirmed, so you are never waiting all day.

No. You can order a single bag of mealie meal. Delivery is charged at a flat rate below the free-delivery threshold shown in your basket, so very small orders are usually better collected.

No, you can check out as a guest. An account is worth having if you shop regularly: it saves your addresses, keeps your past orders and invoices in one place, and is what a business credit account attaches to.

Yes. Put their address in as the delivery address and their name on the order. If you are having it collected instead, add the name of whoever will fetch it.

Payment

Card, EcoCash or OneMoney online through Paynow, bank transfer, or cash to the driver on delivery. Approved business accounts are invoiced monthly.

Yes. Choose cash on delivery at checkout and pay the driver at the door, or pay at the till if you are collecting. The order is confirmed and packed either way.

Prices are shown excluding VAT, and VAT is calculated as a separate line in the basket before you confirm anything. Most basic foodstuffs are zero-rated, so many lines carry no VAT at all.

Bulk is priced separately rather than discounted off the shelf price. Send us your list and how often you need it through the bulk quote form and we will price it against that volume.

Delivery

Across Harare and the immediate suburbs. For anywhere further out, send us the address before ordering and we will tell you honestly whether we can get produce there in good condition.

A flat fee shown in your basket, and free once the order goes over the threshold displayed there. Collection from the store is always free.

The driver will call you. If nobody can take the delivery we bring it back and the fresh items are repacked for the next run, so it is worth giving a number that will be answered.

Twenty-four hours. After that the dry goods stay on your slip, but the fresh items go back on the stand rather than sitting in a back room losing condition.

Freshness & returns

Tell us the same day and we replace it or refund it. Check the order while the driver is there and hand back anything you are not happy with — it comes off the invoice on the spot.

We do not substitute without asking. If a line has gone by the time we pick, we call you: take a substitute, drop it from the order, or hold the whole delivery for the next run.

Unopened dry goods can come back within seven days with the receipt. Opened packs and any fresh produce cannot, for obvious reasons — but that does not affect your rights if we supplied the wrong thing or it was not fit to eat.

Fresh and chilled items are packed last and travel on top in insulated boxes, so they are out of the fridge for the shortest time and come off the van first.

Read the pack. We publish allergen information as it appears on the packaging, but manufacturers change recipes and a website can be a batch behind. If the pack and the page disagree, the pack is right — and please tell us so we can fix it.